As the pace of the marketplace, technology and customer's expectations increases, it's essential to continuously upgrade skills, update team members and learn new strategic models.
We offer Books, eBooks, eCourses and Webinars that create learning experiences designed to help increase employee retention, productivity, profitability, organic referral marketing programs and customer satisfaction.
Featured Author and Expert: Scott Degraffenreid
Scott Degraffenreid is a Social Network Architect that works with Fortune 500 companies designing programs that increase employee retention and preserve tenure equity. He is an expert in creating training materials and strategies that reduce voluntary turnover, motivate and keep key team members and increase productivity and customer satisfaction - with tactics that are long lasting and that do not increase compensation or recurring costs.
He is also an expert on generating organic referrals to increase the customer base without increasing the marketing budget. People are the new media, and learning to motivate them to tell your story is an art and a science.
Scott uses Social Network Analysis and Root Cause Analysis to create his models and in consultation with individual companies and organizations.
Books and eBooks
"Blazing A T.R.A.I.L. to Success - The New Art and Science of Acknowledgment"
by Scott DegraffenreidProven strategies that create measurable results in employee retention and customer satisfaction. The five languages of Acknowledgment (The T.R.A.I.L. Model) create successful
Social Networks in businesses, organizations and families.Retail Price:
$19.95 plus Shipping and Handling - Softcover Version
$12.95 - Immediate Access to eBook VersionAlso available - eCourse - Acknowledgment - Retail Price $39.95
eCourse on Acknowledgment Plus eBook - Special Bundle Price $49.95
"Embracing the N.U.D.E. Model - The New Art and Science of Referral Marketing"
by Scott DegraffenreidRetail Price:
$19.95 plus Shipping and Handling - Softcover Version
$12.95 - Immediate Access to eBook VersionLearn how to triple the rate of new referrals customers give your business. People are the new media and this book has proven strategies that increase profitability by generating organic referrals.
Also available - eCourse - Referral Marketing - Retail Price $39.95
eCourse on Referral Marketing Plus eBook - Special Bundle Price $49.95
"Understanding the Millennial Mind - A Menace or Amazing"
by Scott DegraffenreidRetail Price:
$24.98 plus Shipping and Handling - Softcover Version
$19.95 - Immediate Access to eBook Version
Also available - eCourse - Understanding Millennials - Retail Price $49.95
eCourse on Millennials Plus eBook - Special Bundle Price $59.95
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